The Work Request Center (WRC) is FMD’s primary contact for receiving service calls, dispatching staff to respond to emergencies throughout campus, and requesting facility renovation and/or alteration projects. The department coordinates preliminary cost assessments, communicates facility engineering and project management support for project scheduling, and assists customer needs during the process.
Kimberly Thomas, Director
Shelia Williams, Administrative Assistant
Diane Long, Maintenance Dispatcher
Daltavion Almond, Customer Service Representative
Wendy Brown, Customer Service Representative
Mike Callihan, Work Control Coordinator
Lizz Dorsey, Work Control Coordinator